Quality always has a certain price tag.
But you can successfully reduce what it costs.
Quality made in Austria has a very good reputation, although if the quality costs amount to 8 % of annual turnover then something has gone wrong. As was the case with this Upper Austrian industrial plant firm.
They did not have a structured procedure for processing customer claims nor did they have any kind of quality assurance on the supplier side. Within the company, they also had problems ensuring reliable output from engineering, processing, installation and project management. Thanks to the support from a specialist and the introduction of straightforward measures, they reduced their quality costs to 2.5 % of annual turnover within one year.